Refund and Cancellation Policy

At LudoSquare, we strive to provide a seamless and fair experience to all our users. The following outlines our refund and cancellation policy:

1. General Conditions

LudoSquare offers a real cash-winning skill-based gaming experience. All monetary transactions, once completed, are deemed final and non-refundable unless stated otherwise in this policy.

2. Refund Eligibility

Refunds are only provided under the following circumstances:

• Technical Issues: If a game is interrupted or cannot be completed due to a technical glitch on our platform, and it is determined that the player was unable to continue the game due to system errors on LudoSquare’s end.
• Duplicate Transactions: In case of any duplicate payment or accidental multiple charges for the same service, the excess payment will be refunded.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Losses Incurred: Any loss incurred during a game due to skill or strategy will not be eligible for a refund, as the nature of the game is skill-based.
• Violation of Terms: If a player is found violating our terms of service, including fraudulent activities, any funds in the account will be forfeited and not refunded.
• Completed Games: Refunds cannot be issued for completed games, regardless of the result.

4. Cancellation Policy

Once a game has started, cancellation is not allowed.

If a game cannot start due to server issues, LudoSquare will cancel the game and refund the entry fees to the player’s account.

5. Processing of Refunds

All eligible refunds will be processed within 7-10 business days. Players will be notified via email or in-app notification once the refund is initiated.

Refunds will be credited back to the original payment method used for the transaction. LudoSquare is not responsible for delays caused by payment gateways or financial institutions.

6. Disputes

If you believe that an incorrect refund decision has been made, you may contact our support team at support@ludosquare.com within 48 hours of receiving the refund decision for further assistance.

7. Changes to Policy

LudoSquare reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Changes will be posted on the platform, and continued use of the services after such changes constitutes acceptance of the new policy.